What is Cash on Delivery?

What is Cash on Delivery?

Cash on Delivery (CoD) is a payment method where customers pay for their order at the time of delivery instead of paying online during checkout. The delivery agent collects the payment on behalf of the seller using one of the accepted modes—cash, card-to-card transfer, or payment terminal.

How Cash on Delivery Works

1. The customer places an order and selects Cash on Delivery as the payment method.
2. The retailer verifies and confirms the order.
3. The order is processed, packed, and shipped to the customer.
4. At delivery, the courier collects the payment and hands over the product to the customer.
5. The courier submits the collected payment to the responsible person within the seller’s organization.

How to manage Cash on Delivery Orders

When a CoD order is received, the payment status appears as “Pending.”

• After the item is delivered and the payment is collected, the seller updates the payment status to “Paid.”
• Once the payment status is changed to Paid, the shipping status automatically updates to “Delivered.”

How to add Cash on Delivery for your Store

Cash on Delivery is enabled by default when you create your eCommerce store. You can keep it active or disable it anytime based on your business requirements.

Adding CoD Payment Terms & Instructions

It is recommended to provide clear CoD instructions for customers. These instructions appear during checkout.

To add CoD instructions:

1. Go to Settings → Payments in your admin panel.
2. Under Manual payment methods, click Cash On Delivery.
3. In the pop-up window, enter your payment instructions or terms.
4. Save your changes.

How to disable Cash on Delivery

If you prefer not to offer CoD:

1. Go to Settings → Payments.
2. Under Manual payment methods, click Cash On Delivery.
3. In the pop-up window, toggle off the enable switch to disable CoD.