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ByeCommerce Admin

Troubleshooting Discount Issues: Common Errors and How to Fix Them

If a discount isn’t working as expected, review common issues below.

Issue Possible Cause Fix
Discount not applied Incorrect Condition Setup Review eligibility (Cart Value, Product Group).
Coupon Expired End Date passed Update Validity Period
Code Not Recognized Typo or inactive code Recheck code name and activation status.
Double discount Combined Discounts enabled Change the multi-discount handling from Combine all discounts to Only the lowest discount or highest discount.
Tip: Always test newly created discounts in a sandbox or preview environment before publishing.
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