Setting up the SMTP Gateway

Set up your SMTP Gateway

The SMTP (Simple Mail Transfer Protocol) settings under the Store Settings section are used to enable store email notifications. These notifications are sent from your store’s communication email address (the one you configure here).

Instead of using your direct email password — which is not secure — we use SMTP authentication. This ensures safe and reliable delivery of your store’s automated emails such as order confirmations, password resets, and other notifications.

When to Use SMTP Settings

You should configure SMTP when:

• You want to send order confirmations through your store email address.
• If you are using your personal gmail email id or google workspace email id then, using your real email password is not recommended. Always use an App Password for security purposes.

How to Create an App Password for Gmail or Google Workspace

App Passwords are unique 16-digit codes that allow third-party apps (like your store) to send emails securely using your Gmail account. Below are the steps to create one for both Personal Gmail and Google Workspace accounts.

For Personal Gmail Accounts

Step 1: Enable 2-Step Verification

1. Log in to your Google Account at https://myaccount.google.com.
2. Navigate to Security from the left menu.
3. Under “Signing in to Google,” click 2-Step Verification.
4. Follow the on-screen steps to enable 2FA (using phone or authenticator).

Step 2: Generate an App Password

1. Once 2-Step Verification is enabled, return to Security.
2. Click on App Passwords (just below the 2-Step Verification option).
3. Sign in again to verify your identity.
4. Under Select App, choose Other (Custom Name).
5. Type a name like “Store SMTP” and click Generate.
6. Google will display a 16-character App Password.

🔒 Save this App Password securely. You won’t be able to view it again later.

For Google Workspace (Business Accounts)

Step 1: Enable 2-Step Verification (Admin)

1. Go to your Google Admin Console: https://admin.google.com.
2. Navigate to Security → Authentication → 2-Step Verification.
3. Ensure 2-Step Verification is enabled for all users who need to send emails.

Step 2: User Generates App Password

1. Each user (store email account) must go to their Google Account Settings → Security.
2. Enable 2-Step Verification if not already done.
3. Once enabled, open App Passwords.
4. Choose Other (Custom Name) → type “Store SMTP” → click Generate.
5. Copy the generated 16-digit App Password.

Use this App Password in your SMTP Password field inside your store settings.

Steps to Configure SMTP in Store Settings

Step 1: Go to Store Settings

1. Log in to your Admin Panel.
2. Navigate to Settings → General Settings → Store name, email, description
3. Under Store contact email, enter your store communication email address and click Save.
4. From the next SMTP setting section enter the specific details based on your email id services provider. (We have mentioned the service provider SMTP setting for your reference below under table)
5. Add SMTP host, SMTP password, select port number and encryption setting from respective fields and save it.

Example for personal Gmail email ID:

Setting	Value
SMTP Host	smtp.gmail.com
SMTP Port	465 (SSL) or 587 (TLS)
Encryption	SSL or TLS
SMTP Password	Your 16-digit App Password (no spaces)

Email Provider	SMTP Server (Host)	Port (SSL/TLS)	Port (STARTTLS)	Encryption Type	Password	Notes / Remarks
Gmail / Google Workspace	smtp.gmail.com	465 (SSL)	587 (TLS)	SSL / TLS	App Password	Requires App Password if two-step verification is enabled.
Yahoo Mail	smtp.mail.yahoo.com	465 (SSL)	587 (TLS)	SSL / TLS	App Password	Must generate App Password via Yahoo Account Security page.
Rediffmail	smtp.rediffmail.com	465 (SSL)	—	SSL	Account Password	Works only if SMTP access is enabled in account settings.
Outlook / Hotmail / Live	smtp.office365.com or smtp.live.com	—	587 (TLS)	TLS	Account Password / App Password	App Password required if MFA is enabled.
Office 365 (Business)	smtp.office365.com	—	587 (TLS)	TLS	Account Password / App Password	Enable “Authenticated SMTP” in Microsoft 365 Admin Center.
iCloud Mail	smtp.mail.me.com	587 (TLS)	—	TLS	App Password	Requires App Password if 2FA is enabled.
Zoho Mail	smtp.zoho.com	465 (SSL)	587 (TLS)	SSL / TLS	Account Password / App Password	App Password required if 2FA is enabled.