How can I delete or pause my eCommerce store?

Pausing your eCommerce store

Pausing your store is the best option if you want to temporarily stop receiving orders while keeping your products, settings, and design intact.

When paused, visitors will see a maintenance page instead of your storefront.

How to pause your store

1. Log in to your eCommerce admin panel.
2. Go to Settings → General → Maintenance mode.
3. Enable maintenance mode.

Your store is now paused. You can disable maintenance mode any time to resume normal operation.

Deleting your eCommerce store

Deleting your store permanently removes your account and all associated data. This action cannot be reversed, so proceed carefully.

Steps to delete your store

1. Log in to your admin panel.
2. Navigate to Settings → General → Maintenance mode.
3. Make sure your store is set to maintenance mode to prevent new orders.
4. Downgrade to the free plan if you are on a paid plan.
5. Submit a deletion request to the support team (as account removal is processed manually for security reasons).

A representative will verify your request and permanently delete your store.

Which option should you choose?

Action	Best for	What happens
Pause store	Taking a break, updating products, temporary closure	The store is not accessible to customers; all data remains.
Delete store	Permanently stopping business	All data removed; access disabled