How to create and manage Staff roles with different Access Rights
When managing a team on your eCommerce platform, it’s important to control who can access what. The Staff Settings feature allows you to add team members, assign roles, and define specific permissions — ensuring each user can only view or perform actions relevant to their job.
This not only improves security but also keeps operations organized and efficient.
Accessing Staff Settings
To manage staff roles and permissions:
- Log in to your eCommerce Admin Panel.
- Navigate to Settings → Staff.
- Click Add Member.
- Enter the staff details (name, email, role title, etc.).
- Select the permissions to assign by checking the relevant boxes.
- Click Save.
You’ve now successfully added a staff member and defined their access level.
- If you’re using the Free Plan, you can only have one staff member.
- To add additional users, upgrade to a paid plan.
Available Permissions
You can assign granular permissions for different store modules such as:
| Orders | Manage customer orders, refunds, and fulfillment. |
|---|---|
| Catalog | Add, edit, or delete products and collections. |
| Customers | View customer details, order history, and manage communications. |
| Settings | Modify store-wide settings (reserved for Admin or Manager roles). |
You can mix and match these permissions to create custom roles tailored to your team’s needs.
Assigning and Managing Roles
A role defines what a user can do inside your admin panel.
For example:
| Role | Access Scope |
|---|---|
| Admin | Full access to all store features and settings |
| Store Manager | Manage products, orders, and customers, but limited access to settings |
| Customer Support | View and update customer and order details only |
| Inventory Staff | Access inventory levels and fulfillment, no pricing or settings access |
To maintain a secure and efficient team environment:
- Assign roles by responsibility:
Give access only to the tools each role needs.
For example, a customer service representative doesn’t need access to payment settings. - Follow the “least privilege” principle:
Always start with minimal access and expand only when necessary. - Regularly review permissions:
Reassess user roles periodically — especially after staffing or responsibility changes. - Remove inactive users promptly:
If a staff member leaves or changes departments, revoke access immediately to keep your store secure.
Summary
| Action | Navigation Path |
|---|---|
| Add new staff member | Settings → Staff → Add Member |
| Edit existing permissions | Settings → Staff → Select User → Edit |