Skip to main content
< All Topics
Print
Posted
Updated
ByeCommerce Admin

Troubleshooting Payment, Wallet, or Payout Issues

If you’re facing payment delays, incorrect wallet balances, or failed payouts, this article helps you identify and fix the most common issues.

Common Issues and Solutions

  1. Wallet Balance Not Updating
    • Check if the payment gateway marked the order as “Paid.”
    • Allow 24–48 hours for payment settlements to appear in your wallet.
    • Refresh your dashboard to ensure real-time updates.
  2. Payout Failed or Delayed
    • Confirm that your bank details are correct.
    • Ensure your bank supports deposits in your chosen currency.
    • Retry the payout after verifying your withdrawal method.
  3. eCommerce Card Creation Unavailable
    • Verify your plan. Card access is available only for paid subscriptions.
    • Ensure identity verification is complete.
  4. Transaction Missing or Incorrect
    • Check the Recent Transactions list.
Best Practices:
  • Always maintain accurate payout details.
  • Review transactions weekly for reconciliation.
  • Enable email notifications for payment updates and wallet activities.

Scroll to Top

Powered by
►
Necessary cookies enable essential site features like secure log-ins and consent preference adjustments. They do not store personal data.
None
►
Functional cookies support features like content sharing on social media, collecting feedback, and enabling third-party tools.
None
►
Analytical cookies track visitor interactions, providing insights on metrics like visitor count, bounce rate, and traffic sources.
None
►
Advertisement cookies deliver personalized ads based on your previous visits and analyze the effectiveness of ad campaigns.
None
Powered by